Husband I have been unhappy with our pilates class. We decided to call and leave a message with the director. She calls back today and tells me 1) "You should have called sooner." She harped on this so much I almost felt guilty. But honestly, life has been a bit hellish and calling to complain about something wasn't at the top of my list. I tried telling her that and she still was "well I wish you called sooner" 2) "Instructor X is a great instructor and I've had her for 12 years and viewed her classes, people are always raving about her." I could barely get a word in edgewise, though I was trying to explain that I agree, and that the previous 2 sessions I took with her were great, she's just totally changed now. "Well maybe her teaching style isn't for you, but she's really a good teacher" Ok, are you listening? her teaching style WAS great. She's changed this semester and I'm trying to tell you that I don't want to change instructors, I want this one to work. "Well everyone gives her great reviews and I've known her for a long time, and ....." I could hardly get in a word to explain myself and hated that it was more of an attack on my credibility instead of actively listening to the customer. I wasn't asking for money or make-up sessions or anything. I just wanted to provide feedback to a person and now I know not to do that.
I'm feeling extra sensitive (it's that week) even though I know it's not my fault and I should be upset, I am. A co-worker (in a different dept) suggested a yoga instructor of hers....I might consider it.
What is one supposed to do? I need classes to get my butt in gear, I don't exercise at home no matter how much I say I will. But to feel so discredited as a customer is really disheartening--even if I went with a different instructor. I'm partially tempted to speak with current instructor myself and tell her my concerns, but knowing that she's such great buddies with the director...well it'll probably just get messy.
I loved pilates. I hate how the class is run right now: it's something totally different every class so you never get to master, or attempt to master anything. Director wouldn't listen to that, but supposedly she'll give the feedback to instructor X. But she made me feel like crap in the process.
What would you do?
Cross posted at my "home".
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2 comments:
I think it would worth a try to speak with the instructor of the class. Explain that you really liked her teaching style in the past and it seems that she has altered her style this semester. That alteration is making the class less useful to you and you're wondering if that is going to be the norm or something to that effect.
I don't think remaining silent is going to do you any good especially if you feel that the director will not be of any use.
I tried to comment on this a few days ago, but blogger ate my comment.
I'd write a letter, if you haven't already. You've articulated legitimate concerns, but the director's defensiveness got in the way of her hearing you. Maybe she'll be able to process your feedback in written form.
In the meantime, check out the other yoga class (if you haven't already).
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